Shipping policy
At SkrivaLjus, we are committed to delivering your office essentials—File Folders, Writing Pens, and Notebooks—with reliability and efficiency. Below you will find the details of our logistics policy, designed to ensure a smooth shipping experience for every order.
Shipping Method
We offer a single, straightforward shipping option: Standard Shipping. This method is available for all products and destinations we serve. Please note that no expedited or express delivery options are currently offered.
Shipping Costs
All orders are subject to a shipping fee. There are no free shipping promotions or minimum order thresholds that waive this charge. The exact cost will be calculated based on the total weight of your items and your delivery address, and will be displayed at checkout before you complete your purchase.
Processing Time
Orders are processed within 1–2 business days after payment confirmation. During peak periods or promotional events, processing may take slightly longer. You will receive an email confirmation once your order has been dispatched.
Delivery Time
Delivery times vary depending on your location. Typically, Standard Shipping takes between 5–10 business days from the date of dispatch. Please allow additional time for remote or rural areas. We are unable to guarantee specific delivery dates.
Order Tracking
Once your order is shipped, you will receive a tracking number via email at [email protected]. You can use this number to monitor your package’s progress through the carrier’s website. Please note that we do not provide a user portal for self-service tracking.
Shipping Address
It is your responsibility to provide an accurate and complete shipping address at the time of purchase. SkrivaLjus is not liable for delays or losses resulting from incorrect or incomplete addresses. If you need to update your address after placing an order, please contact us immediately at [email protected]. We will do our best to accommodate changes before dispatch, but cannot guarantee modifications once the order is in transit.
Lost or Damaged Items
If your package is lost in transit or arrives damaged, please reach out to our support team at [email protected] within 7 days of the estimated delivery date. We will investigate the issue and, if confirmed, arrange for a replacement or refund. Claims submitted after this period may not be honored.
International Shipping
Currently, we ship to select international destinations. Customers outside our primary shipping region may be subject to customs duties, taxes, or import fees, which are the sole responsibility of the recipient. SkrivaLjus has no control over these charges and cannot predict their amount. Please check with your local customs office for more information before placing an order.
Contact Us
For any questions or concerns regarding your shipment, please email us at [email protected]. Our team is here to assist you with order inquiries, tracking issues, or any other shipping-related matters.